Scanalo Support

Contact support

• Email: contact@drgmsoftware.com
• Phone: (844) 418-3784 (Mon–Fri, 9am–5pm)
• Mail: DRGM LLC, 1603 Capitol Ave Ste 415, PMB 588210, Cheyenne, WY 82001-4562, United States

When writing in, please include your device model, iOS version, and the Scanalo version (found in the app's settings) so we can help faster.

Common questions

Scanalo can't access my camera. Open iPhone Settings → Scanalo and make sure Camera access is turned on.

The barcode won't scan. Make sure the barcode is well lit, flat, and fully inside the frame. Hold your phone steady about 4–8 inches away.

A product isn't found or has wrong information. Tap "Report a problem" on the product screen, or email us the barcode number and a photo of the label, and we'll fix or add it.

How is the health score calculated? It's based on the product's nutrition facts and ingredients, such as added sugar, sodium, saturated fat, fiber, protein, and additives. It's a general guide, not medical advice.

How do I restore a purchase? In Scanalo, open Settings and tap "Restore Purchases" while signed in with the same Apple ID you used to buy.

How do I cancel my subscription? Open iPhone Settings → your name → Subscriptions → Scanalo → Cancel Subscription.

How do I request a refund? Purchases are processed by Apple. Request a refund at reportaproblem.apple.com.

How do I delete my account and data? In Scanalo, open Settings → Account → Delete Account, or email contact@drgmsoftware.com.

Legal

See our Privacy Policy and Terms of Use.